Terms & Conditions
1. Definitions
In these Terms:
* Consumer: any individual purchasing for personal use, not for business purposes
* Business: the company offering products via this website
* Distance contract: a contract concluded online without physical presence
* Working day: Monday to Friday, excluding public holidays
* Right of withdrawal: the consumer’s right to cancel within 14 days
2. Applicability
These Terms & Conditions apply to all offers, orders and agreements made through our website.
By placing an order, you agree to these Terms.
3. The Offer
All product descriptions, prices and information are presented as accurately as possible.
We reserve the right to correct errors, including pricing mistakes.
4. The Agreement
A contract is formed once your order is confirmed and payment is received.
We reserve the right to refuse or cancel orders where necessary (e.g. suspected fraud, incorrect pricing, or stock issues).
5. Right of Withdrawal (Returns)
You have the right to cancel your order within 14 days of receiving your item.
To exercise this right:
* You must notify us by email within 14 days
* You then have an additional 14 days to return the item
Returned items must:
* Be unused
* Be in original condition and packaging
6. Return Costs
Return shipping costs are the responsibility of the customer.
We will refund the purchase amount within 14 days after receiving the returned item or proof of return.
7. Exceptions to Returns
Returns may not be accepted for:
* Personalised or custom-made items
* Hygiene-sensitive items if opened
8. Pricing
All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to adjust prices at any time.
Obvious errors or mistakes in pricing do not bind us.
9. Delivery
We aim to process orders within 1–3 working days.
Estimated delivery time is 5–8 working days.
Delays may occur due to external factors beyond our control.
10. Delivered but Not Received
If a parcel is marked as delivered but not received:
* We will offer one replacement free of charge
* Further claims may not be eligible for replacement or refund
If a parcel is:
* Refused
* Not collected
We reserve the right to deduct £15 from any refund.
11. Customer Responsibility
Customers must provide accurate shipping details.
We are not responsible for:
* Lost parcels due to incorrect information
* Delivery issues caused by incorrect addresses
12. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 14 days.
We will offer:
* Replacement, or
* Refund where appropriate
13. Payment
Payment must be completed at checkout.
If payment fails or is disputed, we reserve the right to cancel the order.
14. Complaints
Complaints must be submitted via email.
We aim to respond within 14 days.
15. Liability
We are not liable for:
* Indirect or consequential damages
* Delays caused by third parties
Nothing in these Terms limits your statutory rights under UK law.
16. Governing Law
These Terms are governed by the laws of the United Kingdom.
17. Contact
Store name: Pearl-bags.com
Email: info@pearl-bags.com